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Last Updated 01/05/2018
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from our supporters. Voyage value our supporters and we will be clear when collecting your data and will not do anything with it that you wouldn’t reasonably expect. By collecting personal data from our supporters, we are able to make better decisions, fundraise more effectively, and therefore teach lifesaving skills to more young people who are at risk of violence.
Where we collect personal data from
There are a number of ways that we may collect your personal information:
- You give it to us directly
We collect your personal information when you make a donation, join one of our teams, sign up to one of our events, opt-in to our newsletters, or communicate with us.
- You give it to us indirectly
- Your personal information is available publicly
This may include, social media depending on your privacy settings, Companies House, publications such as newspapers and other websites etc.
What personal information we collect and what we do with it
As a supporter, we will usually collect:
- Your name
- Your contact details (email address, postal address)
- Your gender
- Your mobile and land line
If it is appropriate we may also collect:
- Your date of birth
- How you found out about our work
- Your motivation for supporting us.
We will use your personal information to:
- Communicate when our sessions and events are taking place
- Keep you up to date with our work
- Process your donation
- Keep a record of your relationship with us
- Make sure we know how you would like to be contacted
We use this personal information on the basis that it is necessary to run our charity and our programmes effectively, and as it is necessary to inform our supporters about our work (although, if required by law, we will only send you messages with your consent).
If you volunteer for Voyage, then we may collect extra information about you (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be stored for to meet our contractual obligations to you or other legal obligations, to protect us and for safeguarding purposes. Where this information is particularly sensitive (e.g. medical information), we use it only to meet our charitable purposes, and will only disclose it outside Street Doctors with your consent.
Recruitment and employment
In order to comply with our contractual, statutory, and management obligations and responsibilities, we process personal data, including ‘sensitive’ personal data, from job applicants and employees. This data can include, but is not limited to, information relating to health, racial or ethnic origin, and criminal convictions.
Keeping your personal information secure and who has access
We take appropriate controls to make sure that your personal data is protected. We also make sure that your data is only accessible to trained staff and volunteers, all of whom follow our Data Protection Policy. We use third party providers for some services, for example to store and manage our databases, who use personal information only on our instructions and our behalf.
We only retain your personal information as long as we have a relationship with you (e.g. as long as you are a supporter, volunteer or we provide services to you), and for an additional period to make sure we can comply with any legal obligations and to defend our rights.
Keeping your data up to date
We try and keep our data as up to date as possible. Please do let us know if your personal details change.
- You have the right to know what data we hold about you.
- You can make a request to find out what data we hold about you by contacting us.
- You have the right to have a copy of all the information we hold about you, and in some circumstances to have your information sent to a third party (the right of ‘data portability’)
- You have the right to change your preferences or to have your personal information corrected or deleted,
If you want to exercise these rights, or if you object to any way in which we use your personal information, please just let us know by contacting us.
Like many sites, we use “cookies” to collect information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some areas of our website.